CabWale™, we aim to provide flexible cancellation options while ensuring fair treatment for both customers and drivers. Please review our cancellation policy below:
Cancellation Procedure: You can cancel your booking anytime before the scheduled pickup by contacting our 24x7 Customer Care helpline at +91 999 888 1001. Cancellation after receiving driver/car details may incur a fee.
Cancellation fees :
- No fee if driver/car details are not provided.
- Cancellation with provided details may result in forfeiture of the full advance amount.
- Drivers may cancel after a 45-minute wait due to incorrect pickup details or unavailability, subject to a fee determined by CabWale™.
Force Majeure: In cases of unavoidable circumstances like epidemics, natural disasters, or road closures, vouchers for the full advance amount may be issued without expiry for future use.
Refund Policy
CabWale™ endeavors to process refunds efficiently while addressing customer concerns. Please note the following refund guidelines:
Refund Processing: Refunds will be processed per our policy, with a timeframe of 7 to 10 business days. CabWale™ is not liable for losses due to incorrect banking details provided by customers.
Entitlement to Vouchers: Customers may receive vouchers without expiry in the following scenarios:
- Last-minute driver cancellations without valid reasons.
- Car breakdowns during trips not rectified promptly.
- Force majeure situations leading to cancellations or itinerary changes.
- Pre-approved changes in car type, trip duration, or itinerary.
Driver Interaction: CabWale™ is not responsible for refunds or vouchers for transactions outside the invoiced amount. Assistance will be provided for losses incurred during the ride due to driver misconduct.
Misconduct Policy: CabWale™ reserves the right to withhold advance payments for bookings in case of customer misconduct, with legal actions as necessary.
For additional questions or help, please get in touch with our Customer Care department. Thank you for choosing CabWale™ for your transportation needs.